Mercurial Mel

I got an interesting text from Pixie last night. Her job has changed at work and she is now supervising up to 7 people on a regular basis. She's not officially their supervisor, because her employers are stingy gits! However, she's never had a job where she's managed people before and feels a lot out of her depth. She was asking me for hints and advice. I sent back a couple of suggestions, such as insisting on some training. I then thought that you lot probably have lots and lots of experience and so I decide to throw the question to the panel.

What are your tips for managing people in a work environment?